Privacy Policy

1. Introduction

Onegate (OGO) ("we", "us", or "our") operates the Core Onegate management platform at onegate.co.in and the WhatsApp Business integration under the app name CoreWA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including communications via WhatsApp Business API.

2. Information We Collect

2.1 WhatsApp Messaging Data

When you communicate with Onegate (OGO) via WhatsApp, we collect:

• Your WhatsApp phone number and display name
• Message content (text, images, documents) you send to us
• Message delivery and read status
• Timestamps of messages sent and received

2.2 Order & Business Data

For order management, we collect:

• Name, shipping address, phone number, and email
• Order details, payment information, and tracking data
• Customer service interactions and support history

2.3 Platform Usage Data

For employees and authorized users of the Core Onegate platform:

• Login credentials and authentication data
• Activity logs and usage patterns within the platform
• Device information and IP addresses for security purposes

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications via WhatsApp
• Respond to your inquiries and provide customer support
• Send marketing messages and promotional offers (only with your opt-in consent)
• Manage message templates for transactional and service communications
• Improve our products and services
• Prevent fraud and ensure platform security

4. WhatsApp Business API Usage

We use the Meta WhatsApp Business API to communicate with customers. This involves:

• Sending messages: Order updates, shipping notifications, delivery confirmations, and customer support responses
• Receiving messages: Customer inquiries, order-related questions, and support requests
• Managing templates: Creating and maintaining pre-approved message templates for transactional notifications

All WhatsApp communications are processed in accordance with Meta's WhatsApp Business Policy and the WhatsApp Commerce Policy.

5. Data Sharing & Third Parties

We may share your information with:

• Meta (WhatsApp): Message data is processed through Meta's WhatsApp Business API infrastructure
• Shipping partners: Delhivery, XpressBees, and other courier services for order delivery
• Payment processors: Cashfree for secure payment processing
• Hosting providers: Railway (application hosting and database services)

We do not sell your personal information to third parties.

6. Data Retention

We retain your data for as long as necessary to provide our services:

• WhatsApp message history: Retained for customer support and order tracking purposes
• Order data: Retained as required by applicable tax and business regulations
• Account data: Retained until account deletion is requested

7. Data Security

We implement appropriate security measures including:

• End-to-end encryption for WhatsApp messages (provided by WhatsApp)
• HTTPS/TLS encryption for all data in transit
• Row-level security policies on our database
• Role-based access control for platform users
• Regular security audits and monitoring

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Stop receiving WhatsApp messages by messaging "STOP"

9. Opt-Out & Unsubscribe

You can opt out of WhatsApp communications at any time by:

• Sending "STOP" to our WhatsApp business number (+91 87555 29415)
• Contacting us via email at the address below

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

• Business: Onegate (OGO)
• Email: [email protected]
• WhatsApp: +91 87555 29415
• Platform: onegate.co.in
• Address: A7 Meerut Road, Krishna Vihar, Hapur, Uttar Pradesh 245101, India

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.